Making Space with TRIZ

Five Structural Elements – Min Specs

1. Structuring Invitation

In this three-step process, ask:

1. “Make a list of all you can do to make sure that you achieve the worst result imaginable with respect to your top strategy or objective.”
2. “Go down this list item by item and ask yourselves, ‘Is there anything that we are currently doing that in any way, shape, or form resembles this item?’ Be brutally honest to make a second list of all your counterproductive activities/programs/procedures.”
3. “Go through the items on your second list and decide what first steps will help you stop what you know creates undesirable results?”

2. How Space Is Arranged and Materials Needed

• Unlimited number of small groups of 4 to 7 chairs, with or without small tables
• Paper for participants to record

3. How Participation Is Distributed

• Everybody involved in the work is included
• Everyone has an equal opportunity to contribute

4. How Groups Are Configured

• Groups with 4 to 7 participants
• Established teams or mixed groups

5. Sequence of Steps and Time Allocation

• After introduction, three segments, 10 minutes for each segment
• Introduce the idea of TRIZ and identify an unwanted result. If needed, have the groups brainstorm and pick the most unwanted result. 5 min.
• Each group uses 1-2-4-All to make a first list of all it can do to make sure that it achieves this most unwanted result. 10 min.
• Each group uses 1-2-4-All to make a second list of all that it is currently doing that resembles items on their first list. 10 min.
• Each group uses 1-2-4-All to determine for each item on its second list what first steps will help it stop this unwanted activity/program/procedure. 10 min.

WHY? Purposes

• Make it possible to speak the unspeakable and get skeletons out of the closet
• Make space for innovation
• Lay the ground for creative destruction by doing the hard work in a fun way
• TRIZ may be used before or in place of visioning sessions
• Build trust by acting all together to remove barriers

Tips and Traps

• Enter into TRIZ with a spirit of serious fun
• Don’t accept ideas for doing something new or additional: be sure suggestions are about stopping activities or behaviors, not about starting new things. It is worth the wait.
• Begin with a VERY unwanted result, quickly confirm your suggestion with the group
• Check in with groups that are laughing hard or look confused
• Take time for groups to identify similarities to what they are doing now and explore how this is harmful
• Include the people that will be involved in stopping the activities that come out and ask, “Who else needs to be included?”
• Make real decisions about what will be stopped (number your decisions 1,2,3…) in the form of “I will stop” and “we will stop.”

Riffs and Variations

• Go deeper with a second or third round to refine or deepen understanding of unwanted results.
• Link these results (creative destruction) to a broad review of activities via Ecocycle Planning.
• Share action steps: then go deeper and string together with Troika Consulting, Wise Crowds, or Open Space.

Examples

• For reducing harm to patients experiencing safety lapses (e.g., wrong-side surgery, patient falls, medication errors, iatrogenic infections) with cross-functional groups: “How can we make sure we always operate on the wrong side?”
• For helping institutional leaders notice how it is they inadvertently exclude diverse voices: “How can we devise policies and practices that only work for a select few?”
• For IT professionals: “How can we make sure we build an IT system that no one will want to use?”
• For leadership groups: “How can we make sure we keep doing the same things with the same people while asking for different results?”