WWWWWH

1. Define the problem definition and the problem statement.

2. Ask yourself the WWWWWH questions, and write down the answers on post-its

– Who is involved?

– What occurred?

– When did it happen?

– Where did it happen?

– Why did it occur?

– How did it happen?

3. Review the answers to all the questions, identify where you might need extra information and adapt the answers as needed.

4. Collect insights into a document (can be photos, a video, a mindmap or a slideshow).

NOTE

Your story isn’t complete if you can’t answer these questions. Some questions might spark other questions, answer them too!

OUTPUT

Thorough understanding of the problem.

NEXT

Use the answers as input to create a presentation of your story.